Frequently asked questions

Please take some time to read through our frequently asked questions,
we try and write back to everyone but bob is a very busy little shop and
sometimes it can take a while to get back to your query.


Postage charges Australia and overseas:

We send all over the world. Australia is generally a flat rate of $8.50 (unless order is over 5kg).
Overseas destinations are charged at the Australia Post rate.
If you would like a quote on exact postage charge please contact us via our "Contact us" page or call us at 03 5444 3522

 

I would like to become a bob member:

Sign up for our newsletter, this will keep you up to date on new products,
special events and promotions.

 

The item I wanted on line says sold out, will you get any more in?

This means that another customer has bought it online or in-store,
sorry! - We may still be getting more stock in though.
If this is the case we will generally mark the product as "back soon" and it may still be available by pre-order. 
Feel free to contact us via our "Contact us" page or call 035444 3522 to double check.

I make things; can I sell them at bob?

Go to the "Contact us" page of the website or call us at 03 5444 3522 with a brief description of your work and we can arrange for some images and details regarding your work to be sent through to us.
We are happy to look at the pretty things that you make but we get so many applications that we cannot possible take them all.
We have a definite style and are looking for things that will fit our cute and quirky persona.

 

I am an artist and would like to exhibit in the gallery, how do I apply?

Go to the "Contact us" page of the website or call us at 03 5444 3522 with a brief description of your work and we can arrange for some images and details regarding your work to be sent through to us. 
Sorry to say that we are booked 2-3 years in advance for exhibitions but we may still have other opportunities for the right style and designs.

 

You had a product, artist or design on your site 12 months ago, can I still buy it?

Most of our products will sell within 3 months but some can still be available in 12 months. Normally if it is not represented on the website it is probably sold out.
But please contact us via our "Contact us" page or call 03 5444 3522, we may still have one in store or an artist may still have a few prints or originals put aside.